Question
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Barren County Business Supply
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The Box Stores
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What are your payment terms?
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Net 30 days
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Net 25 days and overdue interest is always charged. No exceptions!
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Do you offer free delivery?
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Free delivery on all orders - No minimum order amount.
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$50 minimum for free delivery. Some items may be excluded.
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Who delivers my orders?
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All deliveries are made by our own drivers, delivered exactly where you want it.
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Couriers, or 3rd party delivery companies.
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What about furniture deliveries and installations?
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Furniture set up and installation is included at no additional charge and is completed by our own furniture installers.
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Installation is an additional charge or not included at all. In some cases installation is relegated to a 3rd party.
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What products are available?
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Our catalogues represent a fraction of available products. We can source and deliver virtually any office product available in the marketplace.
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What you see is what you get. If it's not in their catalogues, you can't get it
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What if you don't have something in stock?
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If we don't have it, we'll notify you, back order it and get it for you quickly. No need to reorder.
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If it's not in stock, it's not back ordered. You have to remember to reorder it.
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What item number do I use?
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We use the actual item number as printed right on the item by the manufacturer. We can also cross reference UPC numbers and even some of our competitors' numbers.
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The box store uses a arbitrary 5 or 6-digit item numbering system. It's not related to the manufacturer, which creates confusion.
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How is your catalogue organized?
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Our catalogue is alphabetically organized. "B" for binders, "E" for envelopes. Fast and effective searching means increased productivity for you.
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Organized according to product group, which can appear anywhere throughout the catalogue, increasing searching time and reducing your real productivity.
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Do I have to use my account number when ordering?
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We call all our customers by name. When you call us, all you need is your company name and address.
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You must know your 10-digit catalogue code, your 10-digit customer number and your 9-digit payment card number every time.
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How do I get an account set up and how long does it take?
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For most companies all we require is your name, address and telephone number and your account is set up in 24-48 hours.
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You must complete a detailed account application and then wait 4-6 business days for an approval amount that might not support your purchasing requirements.
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Who handles your orders, deliveries, installations, credit and collections?
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All points of contact are handled seamlessly, all by Barren County Business Supply employees - no third parties.
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Orders are handled by the box store staff but deliveries, installations and even credit and collections are handled by third parties.
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Do you provide outside sales support?
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Absolutely. We provide trained sales professionals to support your business success for the long term.
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Sales people are trained to open your account only, with no mandate to revisit your company. This makes it difficult to build a true business relationship.
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